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Computer Troubleshooters Darwin South

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Po Box 38006, Winnellie NT 820

Also Services: Berrimah, Darwin, Howard Springs, and Palmerston

  •  Overview 
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  •  Testimonials 
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  •  FAQ 
    4

Business Overview

Computer Troubleshooters is an international network of franchisees providing onsite computer services to home and business users.

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Customer Review

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Fri 17th Dec

Computer Troubleshooters Darwin South uploaded new testimonial

8 new testimonial added to their Testimonials

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Testimonials

Please note that the following testimonials are collected, supplied and maintained by Computer Troubleshooters Darwin South.

Peter Marr (Dip. Law) , Peter Marr & Associates
Our office has been serviced by CT Coffs Harbour for 4 years. They have always responded to our needs & accommodated us at short notice. Attention to fixing out IT problems is extremely valuable & important to us
Stewart Rigby – Managing Director , Blackhawk Network
We recently had a laptop hard drive fail, Andrew our CT Technician was able to retrieve all the data & reinstall on a new laptop in a couple of days. He is more than our IT department , he is a genius
Rob Carter , Managing Director, Strategic Navigation Consulting
I have always found CT to be friendly, reliable, effective and affordable service provider. I have a network which they effectively established. They have secured my system and allowed internal and external back up of my confidential business documents. I have no hesitation in recommending them for any small business
Cheryl Kirby , Administration & IT Manager Grafton Aged Care Home
CT Grafton have looked after our business for over 5 years. The staff have assisted in setting servers, networking, wireless and telecommunications. The IT support they provide to us is invaluable – it is like having your own IT department
Terry Thompson , Terry Thompson Project Management
A lightening strike to our office took out several of our computers and telehones. CT Riverwood provided a quick fix to get us back up & running quickly. They even helped us with the insurance claim.
Leigh Kennedy , Office Manager, Mobitec Australia
When moving premises CT were extremely helpful in resolving problems (including Telstra’s), doing the relocation of equipment, & setup. We are more than satisfied with the service & expertise
Steve Mishevski , HT Wills & Co (Hurstville)
Through the CT BEST plan we are able to leave our IT up to the professionals as they are expert in managing everything IT, which means I can get on with managing my real estate business
Timothy Pippett , Managing Director, Alpha-Geo Science
The biggest benefit is not having to worry about day to day computer problems, knowing it is being monitored by my Computer Troubleshooter.
Tim Ewington , Managing Director, Identity Recruitment
As a new business we were keen to conserve our cash, our CT was able to setup our systems on a hosted basis which means we pay by the seat by the month
Daryl Head , NSW
I like the idea that my network at home was managed & protected just like in my business. Having HOST means I can call on my CT to help whenever I need it

Frequently Asked Questions

Why not go it alone? The option of establishing your own stand alone brand and business is a legimate option for most people considering the franchise. Statistics indicate that the failure rate of an independant business is much higher because the business takes on more risk & cost - risk in terms of needing time in startup mode establishing a brand, operations, marketing, processes, source vendors and suppliers, and without mentoring & peer support. When you start with Computer Troubleshooters we focus on building a client base rather than starting from scratch. The business can claim to be part of a large group with over 10 years history and the ability to market at a premium with the knowledge you are supported plus the benefits of established brand and marketing presence built over this time. Why do you target Small Business rather than Home users? Again our experience has taught us that this section of the market is looking for a reliability, good knowledge, and local service that the computer Troubleshooters Franchise provides. We still service home markets and in fact many Small Businesses are located on home premises so there is no clear definition. However the profile of our average Franchisee is clearly more qualified that the average Geek type home service operator. So we see Small Business as a more aligned to our skills and brand. I have seen a couple of new IT Franchises that look quite interesting what do you think? In building Computer Troubleshooters over 10 years in 27 countries means we have already made quite few mistakes that new franchisors are likely to repeat, hopefully we have learn't from our mistakes. Our experience and scale means we can invest in the future and in support. We are also able to leverage vendors on a global and Australia wide basis. We also have supplier deals for insurance, efpos, printing, etc which means by joining us you get to leverage off our buying power. Joining a franchise is about reducing risk through leveraging brand, expertise, and scale. Computer Troubleshooters is hard to beat on these criteria. I have seen other opportunities that cost less upfront to get into why is this? If your see other organisations offering very low upfront entry you need to ask a few of questions? * Who's will own the customer base (eg who collects the money) ? * What is the charge per lead ? * What value will I have to build in my business? * How long have they been in business? * Are they committed to a franchise structure & support or do they just want you to find them customers so they can take them over later? If you can't answer these questions with certainty you may well be building someone elses business, without the guarantees of a franchise agreement there is no guaranteeing of you owning the business to sell when you exit. You may as well be taking a job rather than building a business. Our experience is that centralised lead generation through a call centre can cost you up to 25% of your potential income versus our automated approach where you book the client directly. Our approach is to keep costs down so you can make the decisions on how your revenue is best spent. We do handle some National Account work centrally in order to service national clients.

Keywords

pc, computer, network, networking, service, support, upgrade, repair, maintenance, virus

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Business Hours

Monday By Appointment Only
Tuesday By Appointment Only
Wednesday By Appointment Only
Thursday By Appointment Only
Friday By Appointment Only
Saturday By Appointment Only
Sunday By Appointment Only

Payment Options

  • Cash
  • Visa
  • Cheque
  • Invoice
  • Mastercard